Office Administrator

Sutton Home Improvements Ltd

Office Administrator required to work at Sutton’s head office in Sidcup

You will need a good customer-focused approach to customer care and service. You will have strong administrative skills, especially in investigating and resolving queries in a professional and effective timeframe. 

You will need excellent communication and interpersonal skills with a pleasant reception and telephone manner, to be highly organised, willing to learn, able to prioritise your workload and be a good team member.

Key duties and responsibilities include supporting the administrative need of the installation manager in accordance with company procedures and any relevant work associated including:

  • Booking installations with customers
  • Ensuring the database is updated with booked appointments and completed installations
  • Preparing installer packs ready for issue
  • Monitoring the action release of guarantee checks
  • Dealing with customer enquiries as required – including customer courtesy calls, responding to customer queries and issues, ensuring the management and updating of relevant systems where appropriate
  • Adhering to and promoting all company policies and procedures in place from time to time, including those relating to staff resources and health and safety
  • Undertaking general administrative duties 
  • Undertaking any other reasonable duties as directed by the installation manager 

If you would like to become part of our team, please send your CV to Stuart Fenning via or contact 0208 308 3590.


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