Recruitment

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Office Administrator

Sutton Home Improvements Ltd

Office Administrator required to work at Sutton’s head office in Sidcup

You will need a good customer-focused approach to customer care and service. You will have strong administrative skills, especially in investigating and resolving queries in a professional and effective timeframe. 

You will need excellent communication and interpersonal skills with a pleasant reception and telephone manner, to be highly organised, willing to learn, able to prioritise your workload and be a good team member.

Key duties and responsibilities include supporting the administrative need of the installation manager in accordance with company procedures and any relevant work associated including:

• Booking installations with customers
• Ensuring the database is updated with booked appointments and completed installations
• Preparing installer packs ready for issue
• Monitoring the action release of guarantee checks
• Dealing with customer enquiries as required – including customer courtesy calls, responding to customer queries and issues, ensuring the management and updating of relevant systems where appropriate
• Adhering to and promoting all company policies and procedures in place from time to time, including those relating to staff resources and health and safety
• Undertaking general administrative duties 
• Undertaking any other reasonable duties as directed by the installation manager 

If you would like to become part of our team, please send your CV to Stuart Fenning via s.fenning@suttonwindows.com or contact 0208 308 3590.

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